Machine
Make, model, capacity, application and clear photos of the nameplate and controller.
Send these details first
Fault
Alarm code, leaving-water temperature, pressure or flow readings, and what changed before the trip.
Site
City, access restrictions, operating criticality, available standby system and on-site contact.
From call to closure
Safety-first remote triage and scope confirmation.
Technician allocation based on geography, skill and parts needs.
On-site fault isolation and repair recommendation.
Testing, handover and documented findings.
Important response limits
24×7 means the service desk accepts urgent calls at all hours. On-site arrival depends on city, technician availability, travel, site access and parts. Nexgen confirms a realistic response plan after triage.
Coverage
Genuine service coverage is listed for Tamil Nadu, Karnataka, Kerala, Andhra Pradesh and Telangana. We use one verified business profile and do not claim virtual branches.